Mid-Market Outcomes Architect

Notion Labs
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer empathy","Stakeholder management","Agency","Urgency","Problem-solving"]

Help mid-market customers adopt and realize value from Notion in an AI-native environment. Own workflow adoption, value delivery, and renewal outcomes for a book of named accounts—especially customers that are flat or at-risk. Partner with Solutions Consultants on expansion and renewal strategy, build mutual success plans and run business reviews to demonstrate ROI, and identify use-case opportunities that drive measurable impact and NRR.

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FursaFursa
Notion Labs
Notion Labs
5 days ago

Mid-Market Outcomes Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Help mid-market customers adopt and realize value from Notion in an AI-native environment. Own workflow adoption, value delivery, and renewal outcomes for a book of named accounts—especially customers that are flat or at-risk. Partner with Solutions Consultants on expansion and renewal strategy, build mutual success plans and run business reviews to demonstrate ROI, and identify use-case opportunities that drive measurable impact and NRR.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive workflow adoption and value realization for a book of named accounts.
  • •Contribute to NRR through renewal and expansion pipeline and proactive product adoption.
  • •Partner with Solutions Consultants on expansion and renewal strategy, including at-risk renewals.
  • •Define and maintain mutual success plans, guiding AI transformation and demonstrating ROI to executive stakeholders via business reviews.
  • •Facilitate use-case consultations and identify new workflow opportunities to increase value; engage Services when technical implementation is needed.

Key Requirements

  • •5+ years of experience driving customer adoption, value realization, renewals, or expansion in B2B software.
  • •Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into implementation plans.
  • •Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows as a trusted advisor.
  • •Commercial awareness to partner on renewal risk, expansion potential, and account strategy.
  • •Ability to design and build workflows that drive usage-based consumption and connect adoption to measurable outcomes.
Experience:5+ yearsB2B softwareAIProduct adoptionCustomer successRenewals & expansion
Skills:Customer empathyStakeholder managementAgencyUrgencyProblem-solving
Languages:JapaneseEnglish
Tech Stack:NotionAI

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor