Customer Success Manager (French)

Odoo
Brisbane
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Proactive","Get it done","Communication","Coordination","Organization"]

Own customer relationships and ensure success with Odoo’s integrated software suite. Deliver tailored live product demonstrations, become the voice of the customer, and partner with sales to onboard clients. Build customized success plans, monitor customer health metrics, and use data-driven insights to reduce churn and drive adoption and long-term growth across North America.

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FursaFursa
Odoo
Odoo
1 year ago

Customer Success Manager (French)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own customer relationships and ensure success with Odoo’s integrated software suite. Deliver tailored live product demonstrations, become the voice of the customer, and partner with sales to onboard clients. Build customized success plans, monitor customer health metrics, and use data-driven insights to reduce churn and drive adoption and long-term growth across North America.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain strong client relationships to ensure success with Odoo products and services.
  • •Conduct live product demonstrations tailored to customer needs and requirements.
  • •Collaborate with sales to onboard and integrate new clients for smooth transitions and immediate value.
  • •Create and implement tailored customer success plans, including usage and adoption strategies to maximize ROI.
  • •Monitor customer health metrics and use data-driven insights to reduce churn and drive continuous improvement and long-term growth.

Key Requirements

  • •Bachelor’s degree required, with a business-oriented major preferred.
  • •Fluency in French (native/bilingual or professional).
  • •Proficiency in G-Suite applications.
  • •Demonstrated understanding of customer renewal/growth life-cycle with an entrepreneurial spirit for customer success.
  • •Previous experience showing strong coordination skills and high organization.
Experience:SaaSPaaS
Education:Bachelor's
Skills:ProactiveGet it doneCommunicationCoordinationOrganization
Languages:French
Tech Stack:G-SuiteMicrosoft ExcelGoogle SheetsSaaSPaaSERPCRMPOSAccountingInventoryE-commerce

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn