GTM Sales Operations Manager

DocuSign
San Francisco
Workplace: HybridFull timeUSD 146,400 - 235,375 annuallyFunction: Business OperationsExperience: 8+ yearsEducation: bachelorsSkills: ["Executive communication","Cross-functional collaboration","Stakeholder management","Leadership","Problem-solving"]

Own contact data quality and acquisition initiatives in Salesforce across the global GTM organization. Standardize, enrich, deduplicate, and validate high-propensity contact records using agentic/AI workflows and data pipelines to improve coverage and accuracy. Build and track KPIs, establish SLAs, and lead vendor and offshore team coordination while partnering with Sales, Sales Ops, RevOps, and Marketing Ops to drive prospecting effectiveness and pipeline velocity.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DocuSign
DocuSign
2 days ago

GTM Sales Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live

Job Summary

Own contact data quality and acquisition initiatives in Salesforce across the global GTM organization. Standardize, enrich, deduplicate, and validate high-propensity contact records using agentic/AI workflows and data pipelines to improve coverage and accuracy. Build and track KPIs, establish SLAs, and lead vendor and offshore team coordination while partnering with Sales, Sales Ops, RevOps, and Marketing Ops to drive prospecting effectiveness and pipeline velocity.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Execute global contact standardization, enrichment, and deduplication initiatives with accountability for accuracy, completeness, and coverage across regions.
  • •Develop and enforce contact data standards, governance policies, and contact-to-account hierarchy rules aligned with compliance and privacy requirements.
  • •Build and maintain contact data quality dashboards with monthly KPI tracking, SLAs, and performance benchmarks for contact accuracy, completeness, and coverage.
  • •Design and deploy AI agents and automation workflows to standardize, enrich, validate, and deduplicate contact records, targeting 99%+ accuracy and completeness.
  • •Lead vendor selection and offshore team performance management, training, quality assurance, and process optimization while partnering with Sales, Sales Operations/RevOps, Marketing Operations, and GTM teams.

Pay and Benefits

Salary: USD 146,400 - 235,375 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •8+ years of experience in contact data quality, data governance, or data operations in a SaaS or high-growth tech environment.
  • •2+ years hands-on managing contact data initiatives across multiple global regions, with impact on coverage, accuracy, and ROI.
  • •2+ years hands-on experience with AI-driven contact solutions (e.g., deduplication engines, validation models, enrichment workflows).
  • •Advanced Salesforce experience with contact models, contact hierarchies, and CRM data governance/contact data validation.
  • •Advanced SQL and experience writing production-grade SQL for contact data validation, deduplication, and pipeline logic.
Experience:8+ yearsSaaSHigh-growth
Education:Bachelor's
Skills:Executive communicationCross-functional collaborationStakeholder managementLeadershipProblem-solving
Certifications:CDMPDGSP
Languages:En-us
Tech Stack:SalesforceSQLPythonTableauClayZoomInfoLushaCognismAlteryxTalend

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor