SMB Account Manager

Deliveroo
Kuwait City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Negotiation","Communication","Problem-solving","Analytical thinking","Organization"]

Drive growth for SMB restaurant partners in Kuwait by owning a portfolio, negotiating long-term account plans, and launching data-driven campaigns. You will use data to identify opportunities, advise partners on value realization, and engage across voice, video, email, and site visits to strengthen relationships and revenue across a fast-paced marketplace.

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FursaFursa
Deliveroo
Deliveroo
3 months ago

SMB Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Drive growth for SMB restaurant partners in Kuwait by owning a portfolio, negotiating long-term account plans, and launching data-driven campaigns. You will use data to identify opportunities, advise partners on value realization, and engage across voice, video, email, and site visits to strengthen relationships and revenue across a fast-paced marketplace.
Location: Kuwait City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Portfolio Ownership: Manage a large portfolio of SMB partners, acting as their primary representative and ensuring they receive world-class service to build lasting partnerships.
  • •Strategic Growth: Negotiate and develop long-term account plans, focusing on renewals, extensions, and the launch of new products or advertising revenue streams.
  • •Performance Campaigns: Execute targeted campaigns to improve key metrics, including restaurant retention, customer outcomes, and overall operational efficiency.
  • •Data-Driven Consultation: Use data to identify inefficiencies and growth opportunities, proactively advising partners on how to unlock better value and accelerate revenue.
  • •Omnichannel Engagement: Support partners through a mix of high-impact communication methods, including voice, video, email, and strategic site visits.

Key Requirements

  • •Commercial Relationship Management experience in an Account Management or similar role with a proven track record of delivering tangible business results.
Experience:RestaurantsSaaSE-commerceDeliveryMarketplace
Skills:NegotiationCommunicationProblem-solvingAnalytical thinkingOrganization
Languages:EnglishArabic
Tech Stack:ExcelGoogle Sheets

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor