NTT

1 week ago

SAP Vistex Consultant

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide L1.5/L2/L3 production support for SAP ECC applications and SAP Vistex capabilities including rebates, chargebacks, billbacks, incentives, pricing agreements, and claims management. Troubleshoot and resolve incidents within SLA using ITIL processes (Incident, Problem, Change, Release), perform RCA for recurring issues, and handle service requests and standard changes. Support deployments, transport management, integration with ECC SD, and testing (UT, SIT, UAT), coordinating with business and technical teams while maintaining documentation and on-call coverage.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide support for SAP Vistex solutions across rebates, chargebacks, billbacks, incentives, pricing agreements, and claims management.
•Deliver L1.5/L2/L3 production support for SAP ECC applications and validate calculations.
•Analyze, troubleshoot, and resolve incidents within SLA, including performing RCA for recurring issues.
•Handle service requests and standard changes; perform minor enhancements and configuration updates.
•Support deployment activities, transport management, testing (UT/SIT/UAT), on-call coverage, and maintain functional/technical documentation and knowledge articles.

Key Requirements

•Ability to provide L1.5/L2/L3 production support for SAP ECC applications.
•Experience analyzing, troubleshooting, and resolving incidents within SLA.
•Knowledge of ITIL Incident, Problem, Change, and Release Management processes.
•Experience supporting SAP Vistex solutions (Rebates, Chargebacks, Billbacks, Incentives, Pricing Agreements, Claims Management).
•Familiarity with monitoring tools and ticketing systems such as ServiceNow, Remedy, or Jira.

Skills:Root cause analysisTroubleshootingIncident managementDocumentationCross-functional coordination

Tech Stack:SAP VistexSAP ECCECC SDITILServiceNowRemedyJiraUnit Testing (UT)SITUAT

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT