Customer Care Representative - Mesa, AZ

Openlane
Arizona
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer-focused","Communication","Conflict resolution","Problem-solving","Multitasking"]

Provide customer support for transport and shipper orders by monitoring shared inboxes, entering order data, and researching missing order information. Ensure accurate data entry in the interactive platform and maintain up-to-date records in customer spreadsheets. Communicate with customers via phone and email to resolve requests quickly, aiming for first-contact resolution while meeting deadlines and supporting day-to-day operations.

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FursaFursa
Openlane
Openlane
1 month ago

Customer Care Representative - Mesa, AZ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide customer support for transport and shipper orders by monitoring shared inboxes, entering order data, and researching missing order information. Ensure accurate data entry in the interactive platform and maintain up-to-date records in customer spreadsheets. Communicate with customers via phone and email to resolve requests quickly, aiming for first-contact resolution while meeting deadlines and supporting day-to-day operations.
Location: Arizona
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Monitor a shared email inbox for new transport orders
  • •Conduct order entries and research missing order information
  • •Ensure accurate data entry in the interactive platform and update orders as needed
  • •Process and organize inbound shipper requests via phone and email to ensure timely resolution
  • •Enter and maintain customer spreadsheet data for customer review

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •High School Diploma or GED
  • •2+ years of experience in a call center environment
  • •Exceptional active listening and effective written and verbal communication
  • •Proven conflict-resolution skills to defuse and remedy customer issues
  • •Familiarity with Google Suite tools
Experience:2+ yearsAutomotiveCall centerTransportationLogisticsAuction
Education:High School
Skills:Customer-focusedCommunicationConflict resolutionProblem-solvingMultitasking
Tech Stack:Google Suite

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn