Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["CRM","Microsoft Office","Outlook","Word","Excel","Communication","Customer service"]

Provide inbound call support to consumers, handling inquiries about products and services, processing payments, and performing general account maintenance. May upsell customers to new products or services. Work in a high-volume environment using CRM applications, demonstrate excellent communication, and contribute to customer satisfaction by resolving issues efficiently.

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FursaFursa
Sutherland
Sutherland
2 years ago

Hiring Consultant - Customer Service

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 years ago

Job Summary

Provide inbound call support to consumers, handling inquiries about products and services, processing payments, and performing general account maintenance. May upsell customers to new products or services. Work in a high-volume environment using CRM applications, demonstrate excellent communication, and contribute to customer satisfaction by resolving issues efficiently.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inbound calls to provide exceptional customer service, respond to inquiries about products and services, process payments, and perform general account maintenance in a high-volume environment.
  • •Utilize CRM applications and other tools to resolve customer issues efficiently and accurately.
  • •Upsell customers to new products or services where appropriate.
  • •Collaborate with team members to meet service level targets and maintain high levels of customer satisfaction.
  • •Maintain accurate customer records and confidentiality in line with EEO guidelines.

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support high volume inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CRMMicrosoft OfficeOutlookWordExcelCommunicationCustomer service
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookExcelWord

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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