2 months ago

Assistant Operations Manager, Banking Ops (Kowloon City, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 37 minutes agoStatus: Live

Job Summary

Lead and optimize banking operations across onshore and offshore sites, driving performance, process improvements, and risk controls. Manage audits, incident reviews, and change projects while coordinating with stakeholders to enhance service quality, turnaround times, and customer experience. Bilingual English/Chinese preferred; independent, proactive project lead with SME expertise in banking account servicing.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage and monitor the performance of onshore and offshore sites with quality output and service turnaround times and provide coaching as needed including maintaining effective MI to enable ongoing evaluation and work with GSC for future development strategy.
•Attend Court Affirmation process.
•Customer & Official Enquiry (eg. receive and provide physical documentation to law firms and government bodies).
•Handling Customer Relations and enquiry.
•Contribute to the financial control of the department.

Key Requirements

•Bilingual (English and Chinese) read and write preferred
•Lead projects in operations
•Microsoft Powerpoint and presentation skills
•Subject Matter Expert on banking account servicing and operations
•Good capability in coping with large quantity requests and tight deadlines

Experience:BankingFinancial services

Skills:CommunicationLeadershipProblem-solvingTime managementStakeholder management

Languages:EnglishChinese

Tech Stack:PowerPoint

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

2 months ago

Assistant Operations Manager, Banking Ops (Kowloon City, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 37 minutes agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage and monitor the performance of onshore and offshore sites with quality output and service turnaround times and provide coaching as needed including maintaining effective MI to enable ongoing evaluation and work with GSC for future development strategy.
•Attend Court Affirmation process.
•Customer & Official Enquiry (eg. receive and provide physical documentation to law firms and government bodies).
•Handling Customer Relations and enquiry.
•Contribute to the financial control of the department.

Key Requirements

•Bilingual (English and Chinese) read and write preferred
•Lead projects in operations
•Microsoft Powerpoint and presentation skills
•Subject Matter Expert on banking account servicing and operations
•Good capability in coping with large quantity requests and tight deadlines

Experience:BankingFinancial services

Skills:CommunicationLeadershipProblem-solvingTime managementStakeholder management

Languages:EnglishChinese

Tech Stack:PowerPoint

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn