Service Desk Agent with German (Remote)

NTT
Romania
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Troubleshooting"]

Provide first-line IT support to users via phone, chat, and email for issues related to hardware, software, networks, and peripherals. Screen, diagnose, research, and resolve incidents while documenting cases in an ITSM system, applying fixes, and investigating root causes. Coordinate with internal groups to ensure accurate, timely resolution and advise users on relevant IT policies and capabilities. Work Romania remote with shift flexibility for business hours.

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FursaFursa
NTT
NTT
4 days ago

Service Desk Agent with German (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide first-line IT support to users via phone, chat, and email for issues related to hardware, software, networks, and peripherals. Screen, diagnose, research, and resolve incidents while documenting cases in an ITSM system, applying fixes, and investigating root causes. Coordinate with internal groups to ensure accurate, timely resolution and advise users on relevant IT policies and capabilities. Work Romania remote with shift flexibility for business hours.
Location: Romania
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage customer interactions and record reported issues in the ITSM system
  • •Identify issues, apply fixes, and investigate root causes using internal instructions
  • •Provide technical guidance to identify, prioritize, and resolve problems via telephone and email
  • •Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
  • •Act as a liaison between customers and internal departments to ensure timely, accurate online system issue resolution

Key Requirements

  • •Fluency in German (C1 or B2+)
  • •Good command of English
  • •Excellent communication and customer service skills
  • •Awareness of Microsoft operating systems and Microsoft Office applications
  • •Ability to analyze and solve problems using troubleshooting skills
Skills:CommunicationCustomer serviceProblem-solvingTroubleshooting
Certifications:Microsoft certifications
Languages:GermanEnglish
Tech Stack:ITSMMicrosoft Operating SystemsMicrosoft OfficeMicrosoft Office applicationsPC maintenancePhone supportEmail supportChat support

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn