Director, Instructors

Salesforce
Hyderabad
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 7+ yearsEducation: bachelorsSkills: ["Strategic planning","Leadership","Coaching","Executive communication","Influencing"]

Lead the Instructor-led Training (ILT) and workshop delivery strategy across APAC, owning the organization’s health, performance, and regional targets. Build and develop a mixed team of Instructor Managers and senior individual-contributor instructors, setting goals for CSAT, utilization, quality, and productivity. Partner with Sales, Customer Success, Content, and Product to align capacity with demand, and standardize scalable operating rhythms, skilling programs, and delivery innovation using practical AI.

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FursaFursa
Salesforce
Salesforce
3 days ago

Director, Instructors

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead the Instructor-led Training (ILT) and workshop delivery strategy across APAC, owning the organization’s health, performance, and regional targets. Build and develop a mixed team of Instructor Managers and senior individual-contributor instructors, setting goals for CSAT, utilization, quality, and productivity. Partner with Sales, Customer Success, Content, and Product to align capacity with demand, and standardize scalable operating rhythms, skilling programs, and delivery innovation using practical AI.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Director level

Key Responsibilities

  • •Own the overall strategy, health, and performance of the Instructor organization across APAC, including workforce planning, capacity/bench strategy, and regional targets.
  • •Lead and develop a mixed team of Instructor Managers and senior IC instructors, coaching both managers and senior ICs on delivery excellence and career growth.
  • •Set and drive regional goals for CSAT, utilization, quality, and productivity; report performance, forecasts, and risks to senior/global leadership.
  • •Partner cross-functionally with Sales, Customer Success, Content, Product, and regional leadership to align delivery capacity with demand and priorities.
  • •Drive scalable, consistent operating rhythms and best practices across APAC, including standardizing scheduling, ramp/skilling programs, and quality frameworks.

Key Requirements

  • •BA/BS degree (or equivalent).
  • •7+ years of people leadership experience, including leading both managers and senior individual contributors across a distributed/multi-country region.
  • •Proven ability to set organizational strategy and drive results through a mix of management layers and high-performing ICs.
  • •Strong background in Education/Technical Instruction, ideally scaling training delivery organizations.
  • •Experience with regional workforce planning, budget/forecasting, and owning business metrics (e.g., utilization, quality, productivity).
Experience:7+ yearsEducationTechnical instructionWorkforce planningAPACDistributed teams
Education:Bachelor's
Skills:Strategic planningLeadershipCoachingExecutive communicationInfluencing
Tech Stack:SalesforceSalesforce platformAgentforceAIAI tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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