AI Scaled Customer Success Programs

Lovable
Boston
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6-8 yearsSkills: ["Extreme ownership","High velocity","Low-ego collaboration","Bias to ship","Data-driven decision-making"]

Own scaled customer success programs and a cohort of high-volume accounts. Drive customer onboarding, adoption, retention, and renewal motion by running post-purchase lifecycle communications and education academies. Build learning paths, curricula, webinars, digital onboarding journeys, and self-serve resources, while instrumenting performance metrics to improve retention and engagement. Partner with Support and surface product blockers and expansion signals across the organization.

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FursaFursa
Lovable
Lovable
1 week ago

AI Scaled Customer Success Programs

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own scaled customer success programs and a cohort of high-volume accounts. Drive customer onboarding, adoption, retention, and renewal motion by running post-purchase lifecycle communications and education academies. Build learning paths, curricula, webinars, digital onboarding journeys, and self-serve resources, while instrumenting performance metrics to improve retention and engagement. Partner with Support and surface product blockers and expansion signals across the organization.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own post-purchase lifecycle communications and customer education across email, in-app guides, Slack, and re-engagement plays.
  • •Architect and build a scaled customer education academy, including learning paths, curricula, webinars, and onboarding sessions, and host a library from recordings.
  • •Design digital onboarding journeys for scaled customers, including sequenced comms and self-serve resources tied to learning paths.
  • •Manage a book of ~100s scaled-segment accounts end to end: run renewal motions, monitor account health, and engage directly in risk/opportunity moments.
  • •Partner with Support to triage customer questions, and surface product blockers, expansion signals, and success stories to Product, Sales, and Marketing.

Key Requirements

  • •6-8+ years in scaled success, customer success, customer education, or post-sales roles with direct ownership of renewals and strong retention.
  • •Experience designing and delivering one-to-many programs at scale (curricula, learning paths/academies, webinars, digital onboarding, lifecycle email/community).
  • •Comfort building and automating your workflows, using modern tools and AI to extend your reach.
  • •Strong written and presentation skills, including creating conversion-focused email sequences.
  • •Data fluency: form hypotheses, instrument programs, and let results determine what scales.
Experience:6-8 yearsCustomer successCustomer educationPost-sales
Skills:Extreme ownershipHigh velocityLow-ego collaborationBias to shipData-driven decision-making
Tech Stack:LovableSlackEmailWebinarsIn-app guidance

Company Brief

Lovable
Lovable builds a conversational AI platform that lets users create apps and websites by chatting with AI, automating full‑stack development and integrations to rapidly produce production-ready software.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: Stockholm, Sweden
Founded: 2023
WebsiteLinkedInGlassdoor