Guest Services Manager

Live Nation Entertainment
United States
Workplace: OnsiteFull timeUSD 20.8 - 26 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Organizational skills","Communication","Problem-solving","Judgment","Teamwork"]

Manage guest-facing staff at the venue, overseeing ushers, ticket takers, and greeters to deliver consistently high guest satisfaction. Recruit, interview, train, supervise, and counsel team members; schedule and direct daily assignments. Evaluate and improve operating procedures, investigate and resolve guest complaints, and work closely with venue operations to support staffing, payroll, and per-head operating goals.

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Live Nation Entertainment
Live Nation Entertainment
2 days ago

Guest Services Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Manage guest-facing staff at the venue, overseeing ushers, ticket takers, and greeters to deliver consistently high guest satisfaction. Recruit, interview, train, supervise, and counsel team members; schedule and direct daily assignments. Evaluate and improve operating procedures, investigate and resolve guest complaints, and work closely with venue operations to support staffing, payroll, and per-head operating goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage the overall guest services team, including ushers, ticket takers, and greeters.
  • •Interview, select, train, supervise, counsel, and discipline usher staff to maximize guest satisfaction.
  • •Organize meetings, communicate information to staff, and schedule and direct work assignments.
  • •Regularly review and evaluate the department, recommending and implementing operational policies and procedures.
  • •Investigate and resolve guest complaints and interact with guests throughout the venue to provide information and address inquiries.

Pay and Benefits

Salary: USD 20.8 - 26 hourly

Key Requirements

  • •3-5 years of experience in a comparable role.
  • •At least 2 years of experience in guest service and communications.
  • •Strong computer skills in Outlook, Excel, Word, PowerPoint, and related programs.
  • •Strong organizational skills and teamwork to execute programs.
  • •Excellent verbal, written, and interpersonal communication skills with judgment, tact, and diplomacy.
Experience:3-5 years
Skills:Organizational skillsCommunicationProblem-solvingJudgmentTeamwork
Tech Stack:OutlookExcelWordPowerPoint

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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