Associate Customer Success Manager

Appdirect
Toronto
Workplace: OnsiteFull timeCAD 60,000 - 70,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-2 yearsSkills: ["Relationship building","Problem-solving","Solution orientation","Communication","Customer advocacy"]

Own the customer success outcomes for a defined book of PartnerStack accounts, helping customers achieve fast time to value and measurable ROI. Build retention and growth strategies, advocate for customer needs and feature requests, and drive renewals and expansion. Run regular stakeholder check-ins and quarterly business reviews focused on revenue and objectives, supported by data analysis of engagement and growth.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Appdirect
Appdirect
2 days ago

Associate Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the customer success outcomes for a defined book of PartnerStack accounts, helping customers achieve fast time to value and measurable ROI. Build retention and growth strategies, advocate for customer needs and feature requests, and drive renewals and expansion. Run regular stakeholder check-ins and quarterly business reviews focused on revenue and objectives, supported by data analysis of engagement and growth.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage success for assigned accounts to ensure fast time to value and value realization across programs, revenue generation, and ROI
  • •Develop strategies for customer growth and retention
  • •Educate and advocate for how PartnerStack can solve customer needs
  • •Establish regular communication (weekly/biweekly check-ins and quarterly business reviews with executive leadership)
  • •Analyze customer engagement and growth metrics and review/prioritize feature requests

Pay and Benefits

Salary: CAD 60,000 - 70,000 annually

Key Requirements

  • •1–2 years of experience in partnerships, customer success, customer experience, or related roles
  • •Understand SaaS business and stay current with industry trends
  • •Enjoy building relationships and delivering positive client experiences
  • •Take a solution-oriented approach and apply a creative mindset to provide value
  • •Ability to thrive in a fast-paced environment and learn on the job
Experience:1-2 yearsSaaSCustomer success
Skills:Relationship buildingProblem-solvingSolution orientationCommunicationCustomer advocacy
Languages:English

Company Brief

Appdirect
Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn