MS Engineer L1 (English, Cantonese, Mandarin speaker)

NTT
Cyberjaya
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Communication","Work across cultures","Positive outlook","Agility","Active listening","Client-focused service"]

Provide first-line managed services to keep clients’ IT infrastructure and systems operational. Respond to customer calls, emails, and chats, handle standard low-complexity incidents and service requests, and investigate issues to identify root causes. Log tickets accurately, monitor client infrastructure, meet SLAs, and escalate when needed, including dispatching onsite support per guidelines. Maintain zero missed SLA conditions while ensuring a positive client experience.

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FursaFursa
NTT
NTT
1 week ago

MS Engineer L1 (English, Cantonese, Mandarin speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide first-line managed services to keep clients’ IT infrastructure and systems operational. Respond to customer calls, emails, and chats, handle standard low-complexity incidents and service requests, and investigate issues to identify root causes. Log tickets accurately, monitor client infrastructure, meet SLAs, and escalate when needed, including dispatching onsite support per guidelines. Maintain zero missed SLA conditions while ensuring a positive client experience.
Location: Cyberjaya
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond to customer calls, emails, and chats by addressing needs or routing requests accordingly.
  • •Provide technical support for operational/maintenance of personal computers, applications, and peripherals using documented procedures and tools.
  • •Identify common incidents and opportunities to avoid them and reduce incident volume.
  • •Investigate first-line incidents to determine root cause of incidents and problems.
  • •Log all calls accurately in the helpdesk database/CRM/ticketing system and meet customer SLAs, escalating and dispatching onsite engineers when needed.

Key Requirements

  • •Diploma, bachelor’s degree, or relevant qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • •Fluency in Mandarin and English (speaking and writing); Cantonese is a good advantage.
  • •Entry-level IT/helpdesk experience preferred; fresh graduates welcomed.
  • •Ability to work shift patterns as required (may include 12-hour shifts, day/night/customized hours).
  • •Relevant certifications related to the services provided.
Experience:Helpdesk
Education:Certification / Diploma
Skills:CommunicationWork across culturesPositive outlookAgilityActive listeningClient-focused service
Languages:EnglishMandarinCantonese

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn