Operations Analyst Intern

Delivery Hero
Milan
Workplace: HybridInternshipEUR 9,600 - 9,600 annuallyFunction: Business OperationsSkills: ["Proactive","Hands-on","Problem-solving","Data-driven","Empathy"]

Support courier operations across Italian macro-regions by combining data analysis, process improvement, and courier experience. You’ll analyze KPI performance, create operational health reports, and work with the Operations Manager to implement improvements that streamline processes. You’ll also proactively identify root causes, suggest creative solutions, and serve as a point of contact for courier issues related to app functionality, payments, and compliance.

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Delivery Hero
Delivery Hero
2 days ago

Operations Analyst Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support courier operations across Italian macro-regions by combining data analysis, process improvement, and courier experience. You’ll analyze KPI performance, create operational health reports, and work with the Operations Manager to implement improvements that streamline processes. You’ll also proactively identify root causes, suggest creative solutions, and serve as a point of contact for courier issues related to app functionality, payments, and compliance.
Location: Milan
Workplace: Hybrid
Employment Type: Internship
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Manage courier operations in an Italian macro-region at the intersection of data analysis and process improvement.
  • •Partner with the Operations Manager to implement improvements that streamline operations and enhance the courier experience.
  • •Analyze KPIs and create reporting to track operational health and provide performance visibility.
  • •Plan and execute initiatives that improve KPIs and optimize operations for better experiences.
  • •Act as a supportive point of contact for couriers regarding app functionality, payments, and compliance issues.

Pay and Benefits

Salary: EUR 9,600 annually
Perks:Remote WorkGym MembershipParental LeaveOnline TherapyPaid Leave

Key Requirements

  • •Strong academic background in a quantitative field such as Engineering, Economics, Mathematics, or Statistics.
  • •Proactive, hands-on approach with a drive to solve problems and dig into root causes.
  • •Advanced Excel and SQL skills for extracting insights and building reports from data sets.
  • •Experience with data visualization tools (Tableau, Looker, or Google Data Studio) is a plus.
  • •Full professional proficiency in Italian and English.
Skills:ProactiveHands-onProblem-solvingData-drivenEmpathy
Languages:ItalianEnglish
Tech Stack:ExcelSQLTableauLookerGoogle Data Studio

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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