Staff Technical Account Manager II

Transcend
United States
Workplace: RemoteFull timeUSD 180,000 - 195,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Executive presence","Mentoring","Proactive problem-solving","Systems thinking"]

Own the long-term technical health and strategy of a named portfolio of strategic customer accounts. Lead architecture and health reviews, run recurring technical check-ins and business reviews, and drive complex escalations to resolution across multiple teams. Use observability data to diagnose reliability and integration issues, translate customer objectives into technical adoption roadmaps, and mentor peer TAMs and Support Engineers to improve implementation maturity and drive renewal/expansion outcomes.

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FursaFursa
Transcend
Transcend
3 days ago

Staff Technical Account Manager II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the long-term technical health and strategy of a named portfolio of strategic customer accounts. Lead architecture and health reviews, run recurring technical check-ins and business reviews, and drive complex escalations to resolution across multiple teams. Use observability data to diagnose reliability and integration issues, translate customer objectives into technical adoption roadmaps, and mentor peer TAMs and Support Engineers to improve implementation maturity and drive renewal/expansion outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own the ongoing technical health of strategic accounts and serve as the senior technical partner to customer leadership throughout the customer lifecycle.
  • •Run weekly technical check-ins, quarterly technical business reviews, and semi-annual roadmap-alignment sessions to keep customers unblocked and aligned.
  • •Lead architecture and health reviews across the customer’s full Transcend footprint, evaluating integration patterns, data flows, authentication, and infrastructure choices to surface risks and drive remediation.
  • •Drive complex, high-visibility escalations to resolution across engineering, sales, product, support engineering, and executive stakeholders.
  • •Use observability tooling to investigate error rates, latency, and integration health, and mentor peer TAMs and Support Engineers on complex investigations and technical storytelling.
Travel: Medium travel

Pay and Benefits

Salary: USD 180,000 - 195,000 annually
Perks:Paid LeaveParental Leave401kHealth InsuranceDentalVisionEquity

Key Requirements

  • •8+ years in a highly technical, customer-facing post-sales role at a SaaS company, ideally supporting data infrastructure, AI/ML pipelines, data platforms, or data governance.
  • •Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent experience.
  • •Ability to travel up to 25%.
  • •Strong technical proficiency across at least 4 of: client-side HTML/CSS and JavaScript, server-side JavaScript (bonus TypeScript), networking fundamentals, cloud infrastructure/tooling (AWS/GCP/Azure/Terraform), and APIs/integration/debugging.
  • •Proven executive presence and communication skills; connect technical work to business value, ROI, and expansion outcomes while mentoring others on complex investigations.
Experience:8+ yearsSaaSData infrastructureAI/MLData governanceData platformsData privacy
Education:Bachelor's in Information Systems, Data Science, Computer Science
Skills:CommunicationExecutive presenceMentoringProactive problem-solvingSystems thinking
Languages:English
Tech Stack:HTMLCSSJavaScriptTypeScriptAWSGCPAzureTerraformCRONAPIsDatadogLinearAsanaJiraSQL

Company Brief

Transcend
Builds privacy infrastructure and compliance tools to automate data subject rights, consent, and data governance for companies. Offers an API-first platform that helps engineering and privacy teams manage user privacy requests and workflows at scale.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn