Remote Live Chat Agent / Customer Support Assistant US/CA Residents Only FT/ PT

Qureos
United States, Canada
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving"]

Provide exceptional customer service via live chat, responding to inquiries in a timely, professional manner. Share accurate product, service, and policy information, troubleshoot issues, and resolve complaints. Collaborate to deliver a seamless customer experience, while keeping clear records of interactions and transactions and meeting customer satisfaction goals. This is a remote role with flexible hours available for full-time and part-time schedules.

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FursaFursa
Qureos
Qureos
3 days ago

Remote Live Chat Agent / Customer Support Assistant US/CA Residents Only FT/ PT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide exceptional customer service via live chat, responding to inquiries in a timely, professional manner. Share accurate product, service, and policy information, troubleshoot issues, and resolve complaints. Collaborate to deliver a seamless customer experience, while keeping clear records of interactions and transactions and meeting customer satisfaction goals. This is a remote role with flexible hours available for full-time and part-time schedules.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries and concerns via live chat in a timely and professional manner.
  • •Provide accurate and helpful information on products, services, and policies.
  • •Troubleshoot and resolve customer issues or complaints.
  • •Collaborate with other team members to ensure a seamless customer experience.
  • •Keep records of customer interactions and transactions and meet customer satisfaction goals.

Key Requirements

  • •Resident of the United States or Canada.
  • •High school diploma or equivalent.
  • •1+ year of customer service experience (or related field).
  • •Excellent written and verbal communication and strong problem-solving skills.
  • •Proficient in computer skills and able to navigate multiple systems; availability for flexible hours including weekends and holidays.
Experience:1+ yearsCustomer service
Education:High School
Skills:CommunicationProblem-solving

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn