Patient Admin Executive

NMC Healthcare
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Interpersonal skills","Attention to detail","Professional communication","Team collaboration","Confidentiality"]

Greet and register patients, manage appointments (confirmations, rescheduling, no-shows), and handle inbound calls and emails to route patients to the right clinical staff. Support patient insurance information, reimbursements, and billing by generating invoices, collecting co-pays/deductibles, and recording charges accurately in the Hospital Information System. Ensure reception operations follow hospital policies, infection control, patient safety/JCI standards, and maintain confidentiality while handling shift cash collections.

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FursaFursa
NMC Healthcare
NMC Healthcare
1 day ago

Patient Admin Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Greet and register patients, manage appointments (confirmations, rescheduling, no-shows), and handle inbound calls and emails to route patients to the right clinical staff. Support patient insurance information, reimbursements, and billing by generating invoices, collecting co-pays/deductibles, and recording charges accurately in the Hospital Information System. Ensure reception operations follow hospital policies, infection control, patient safety/JCI standards, and maintain confidentiality while handling shift cash collections.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Greet patients, direct them to appropriate departments, and provide routine hospital information when needed.
  • •Handle telephone inquiries and email queries, including providing information for call-backs to the respective doctor/nurse.
  • •Manage patient registration and maintain up-to-date patient records; ensure appointment scheduling, confirmations, and handling no-shows/rescheduling.
  • •Support insurance and reimbursement processes: explain insurance coverage, collect co-payments based on eligibility, and provide claim forms.
  • •Perform billing and payment operations: generate/process invoices, record accurate charges, collect co-pays/deductibles/outstanding balances, and manage shift cash collection and deposits while adhering to finance protocols.

Key Requirements

  • •College degree/diploma in any discipline or a related field.
  • •Maintain patient confidentiality and handle patient and staff information with high data accuracy.
  • •Knowledge of hospital processes, including clinic schedules, appointment durations, and doctor duty rosters.
  • •Ability to follow duty schedules with different shift timings as assigned.
  • •Comply with hospital regulations, including infection control, patient safety, and JCI standards.
Education:Certification / Diploma
Skills:Interpersonal skillsAttention to detailProfessional communicationTeam collaborationConfidentiality
Tech Stack:Hospital Information System

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn