Zopa Bank

1 week ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Deliver first-call resolution for customer queries across phone, live chat, and email within SLA targets. Investigate complex issues, escalate to the right teams, and help improve customer service processes. Work shifts across Monday–Friday with one weekend per month, collaborating closely with other teams to create frictionless customer journeys and personalized solutions in a fast-paced contact centre.

Location: Manchester

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer high volumes of calls and interact with customers via live chat and email.
•Respond to banking needs across products and services, resolving complex queries on the first call.
•Investigate customer queries, raise with relevant parties, and escalate where needed.
•Ensure service demand is met to a high standard within agreed SLA turnaround times.
•Collaborate with other teams to improve customer service processes and deliver personalized solutions.

Key Requirements

•Customer service experience within financial services or banking.
•Provide exceptional customer service across telephony, live chat, and email in a fast-paced contact centre.
•Excellent communication skills and ability to work as part of a team.
•Ability to maintain high levels of accuracy.
•Adaptable and able to handle changing priorities and customer demand.

Experience:Financial servicesBanking

Skills:CommunicationTeamworkAccuracyAdaptabilityOwnership

Tech Stack:Live chatEmailOnline bankingMobile app

Company Brief

Zopa Bank

Zopa is a UK-based digital bank and fintech offering savings, personal loans, and credit products. Founded as a peer-to-peer lender, it now operates a regulated retail bank focused on straightforward consumer financial services and competitive rates.

Industry: Retail Banking

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 2005

Website LinkedIn

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Zopa Bank

1 week ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Manchester

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer high volumes of calls and interact with customers via live chat and email.
•Respond to banking needs across products and services, resolving complex queries on the first call.
•Investigate customer queries, raise with relevant parties, and escalate where needed.
•Ensure service demand is met to a high standard within agreed SLA turnaround times.
•Collaborate with other teams to improve customer service processes and deliver personalized solutions.

Key Requirements

•Customer service experience within financial services or banking.
•Provide exceptional customer service across telephony, live chat, and email in a fast-paced contact centre.
•Excellent communication skills and ability to work as part of a team.
•Ability to maintain high levels of accuracy.
•Adaptable and able to handle changing priorities and customer demand.

Experience:Financial servicesBanking

Skills:CommunicationTeamworkAccuracyAdaptabilityOwnership

Tech Stack:Live chatEmailOnline bankingMobile app

Company Brief

Zopa Bank

Industry: Retail Banking

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 2005

Website LinkedIn