Associate Store Leader, Shopping Leblon

On Holding
Brazil
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Problem-solving","Coaching","Training facilitation","Emotional intelligence","Communication"]

Drive daily store operations with minimal guidance to uphold premium service standards. Support the retail team by optimizing workflows, leading and coaching advisors on the Cloud CX philosophy, and managing stock levels against business forecasts. Use daily KPI analysis to diagnose root causes and implement actionable changes that improve performance. Identify skill gaps, facilitate training, and strengthen a culture of trust and shared accountability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
On Holding
On Holding
1 month ago

Associate Store Leader, Shopping Leblon

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Drive daily store operations with minimal guidance to uphold premium service standards. Support the retail team by optimizing workflows, leading and coaching advisors on the Cloud CX philosophy, and managing stock levels against business forecasts. Use daily KPI analysis to diagnose root causes and implement actionable changes that improve performance. Identify skill gaps, facilitate training, and strengthen a culture of trust and shared accountability.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own floor management and daily store operations with little to no guidance.
  • •Lead and coach the team on the Cloud CX philosophy to set customer-centric service benchmarks.
  • •Manage stock levels based on business forecasts and communicate merchandising topics with functional teams.
  • •Analyze daily KPIs and goals to identify root causes and implement actions to improve store performance.
  • •Identify skill gaps across the Lead Store Advisor team and facilitate training to support professional development.

Key Requirements

  • •5+ years of experience in retail leadership or high-touch service environments, ideally for premium or performance-driven brands.
  • •Advanced problem-solving skills, including asking the right questions and thinking systemically to overcome operational hurdles.
  • •Experience facilitating technical or operational training and coaching for diverse team members.
  • •Strong emotional intelligence, reflecting on performance and pursuing continuous learning.
  • •Clear, authentic communication with relational intelligence to influence and collaborate with cross-functional stakeholders.
Experience:RetailPremium brandsHigh-touch service
Skills:Problem-solvingCoachingTraining facilitationEmotional intelligenceCommunication
Languages:English
Tech Stack:KPI

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn