Specialist, Inflight Hub Control Center (Miami, FL, US)

American Airlines Group
Miami
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Collaboration","Data-driven decision-making","Interpersonal skills","Planning","Organizational skills"]

Represent Inflight in the Hub Control Center within the Customer Experience division, supporting operational reliability and coordinating with Hub Control Center leaders, crews, and other departments. Monitor crew assignments, review flights for potential crew misconnects, and triage incidents to minimize delays. Support preboarding and re-crewing, communicate irregularities that impact daily operations, and analyze delay data to help ensure consistent on-time departures.

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American Airlines Group
American Airlines Group
6 hours ago

Specialist, Inflight Hub Control Center (Miami, FL, US)

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Last checked: 6 hours agoStatus: Live

Job Summary

Represent Inflight in the Hub Control Center within the Customer Experience division, supporting operational reliability and coordinating with Hub Control Center leaders, crews, and other departments. Monitor crew assignments, review flights for potential crew misconnects, and triage incidents to minimize delays. Support preboarding and re-crewing, communicate irregularities that impact daily operations, and analyze delay data to help ensure consistent on-time departures.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Represent Inflight in the Hub Control Center to support operational reliability metrics.
  • •Collaborate with turn coordinators and Hub Control Center leaders to support hub operations.
  • •Review flights and checks for potential crew misconnects and monitor crew assignments to minimize delays.
  • •Provide status of departmental reliability and communicate irregularities impacting daily operations.
  • •Coordinate with Crew Scheduling/Tracking and other departments to support preboarding, re-crewing, delay investigations, and on-time departures.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree in a related field or equivalent experience/training.
  • •3+ years of relevant experience.
  • •Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
  • •Able to secure appropriate airport authority and/or US Customs security badges.
  • •Available for shifts including early mornings, late nights, weekends, and holidays; able to meet physical requirements including emergency evacuation drills.
Experience:3+ years
Education:Bachelor's
Skills:CollaborationData-driven decision-makingInterpersonal skillsPlanningOrganizational skills

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn