Vanta

4 months ago

Customer Success Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Senior SaaS Customer Success Leader responsible for a portfolio of 10,000+ employee strategic accounts in highly regulated global environments. Drives executive alignment with CISOs/CIOs, develops multi-year account plans, ensures enterprise-wide adoption, and guides risk, renewal, and expansion across GRC frameworks to deliver measurable security outcomes.

Location: London

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments.
•Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning.
•Develop and execute comprehensive account success plans tied to measurable business outcomes and customer security objectives.
•Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies.
•Partner closely with Account Executives to identify and drive expansion opportunities across compliance frameworks, Trust Reports, Risk Management, and additional Vanta solutions.

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkHealth InsurancePension MatchingEquityRemote Workspace

Key Requirements

•8+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts.
•Strong GRC domain expertise, with hands-on experience in security compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001, or similar.
•Proven experience engaging and influencing C-level executives in complex, global organisations.
•Demonstrated success driving retention and expansion within large, multi-threaded accounts.
•Experience leading executive business reviews, building multi-year strategic plans, and delivering measurable business outcomes.

Experience:8+ yearsSaaSGRCSecurityEnterprise software

Skills:CommunicationLeadershipProblem-solvingInfluenceStakeholder management

Languages:English

Tech Stack:AI

Company Brief

Vanta

Provides automated security and compliance software that helps companies achieve and maintain SOC 2, ISO 27001, and other security certifications by continuously monitoring systems, controls, and evidence.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Vanta

4 months ago

Customer Success Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments.
•Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning.
•Develop and execute comprehensive account success plans tied to measurable business outcomes and customer security objectives.
•Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies.
•Partner closely with Account Executives to identify and drive expansion opportunities across compliance frameworks, Trust Reports, Risk Management, and additional Vanta solutions.

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkHealth InsurancePension MatchingEquityRemote Workspace

Key Requirements

•8+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts.
•Strong GRC domain expertise, with hands-on experience in security compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001, or similar.
•Proven experience engaging and influencing C-level executives in complex, global organisations.
•Demonstrated success driving retention and expansion within large, multi-threaded accounts.
•Experience leading executive business reviews, building multi-year strategic plans, and delivering measurable business outcomes.

Experience:8+ yearsSaaSGRCSecurityEnterprise software

Skills:CommunicationLeadershipProblem-solvingInfluenceStakeholder management

Languages:English

Tech Stack:AI

Company Brief

Vanta

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn