Technical Account Manager

Modash
Lisbon
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Organization","Problem-solving","Stakeholder management"]

Technical Customer Success Manager to own API customer journeys, onboarding, adoption, and renewals for Modash's creator data platform. Manage a portfolio of API customers across Europe, collaborate with Product, Sales, Support and Marketing, and advocate for customers internally. Use Vitally, Notion, Intercom, Stripe, FullStory, Calendly; remote, in Europe. You’ll drive adoption, upsell opportunities, and renewals while ensuring first-value realization and a great customer experience.

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FursaFursa
Modash
Modash
2 months ago

Technical Account Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Technical Customer Success Manager to own API customer journeys, onboarding, adoption, and renewals for Modash's creator data platform. Manage a portfolio of API customers across Europe, collaborate with Product, Sales, Support and Marketing, and advocate for customers internally. Use Vitally, Notion, Intercom, Stripe, FullStory, Calendly; remote, in Europe. You’ll drive adoption, upsell opportunities, and renewals while ensuring first-value realization and a great customer experience.
Location: Lisbon
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own your portfolio of API customers from onboarding to adoption, expansion and renewals, including building a clear success plan and conducting regular check-ins.

Pay and Benefits

Perks:Remote WorkFlexible HoursPaid LeaveLearning Budget

Key Requirements

  • •2+ years of experience in Customer Success, Account Management, or a similar customer-facing role supporting technical customers.
Experience:2+ yearsB2B SaaSAPIsCreator data
Skills:CommunicationOrganizationProblem-solvingStakeholder management
Languages:English
Tech Stack:VitallyNotionIntercomStripeFullStoryCalendly

Company Brief

Modash
Provides influencer discovery, analytics, and campaign management software to help brands find creators, measure audience quality, track campaign performance, and optimize influencer marketing at scale.
Industry: Influencer & Creator Economy
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: London, United Kingdom
Founded: 2018
Website