Manager of Onboarding

Luxury Presence
Austin
Workplace: HybridFull timeUSD 95,000 - 130,000 annuallyFunction: Program & Project Management (PMO)Experience: 3+ yearsSkills: ["Coaching","Communication","Leadership","Problem-solving","Data-driven"]

Lead and coach a growing Onboarding team responsible for taking clients from kickoff through launch in a fast-growing real estate proptech environment. Drive speed, quality, and experience of the onboarding journey, use data to identify gaps, and deliver measurable improvements in time-to-launch and client satisfaction while partnering cross-functionally to close feedback loops.

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FursaFursa
Luxury Presence
Luxury Presence
2 months ago

Manager of Onboarding

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead and coach a growing Onboarding team responsible for taking clients from kickoff through launch in a fast-growing real estate proptech environment. Drive speed, quality, and experience of the onboarding journey, use data to identify gaps, and deliver measurable improvements in time-to-launch and client satisfaction while partnering cross-functionally to close feedback loops.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Leading and developing a team of Onboarding ICs who manage the client journey from kickoff through website or app launch
  • •Running structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC
  • •Monitoring key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and taking proactive action when something is off
  • •Managing client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it
  • •Driving quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn

Pay and Benefits

Salary: USD 95,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Annual BonusEquityFull Benefits

Key Requirements

  • •3+ years in a client-facing operations, onboarding, or implementation role
  • •1+ years managing and leading a team in a metrics-driven environment
  • •A proven track record of hitting team targets and improving performance over time
  • •Experience working cross-functionally in a fast-moving, high-growth company
  • •Comfort building and tracking KPIs in spreadsheets or BI tools
Experience:3+ yearsProptechReal estateSaaS
Skills:CoachingCommunicationLeadershipProblem-solvingData-driven
Tech Stack:CRMProject management toolsBI toolsSpreadsheetsData analysis

Company Brief

Luxury Presence
Provides websites, marketing, CRM integrations, and digital branding solutions tailored for luxury real estate agents and brokerages to showcase listings, generate leads, and manage client relationships online.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Angeles, United States
Founded: 2015
WebsiteLinkedIn