Product Support Engineer III - Cloud

Zscaler
Bengaluru
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 6+ yearsSkills: ["Problem-solving","Customer obsession","Empathy","Urgency","Ownership"]

Provide escalated technical support for customer issues in a 24x7 support environment, partnering with Engineering to troubleshoot, test, reproduce, and verify fixes. Document incident resolutions in the support knowledge database, ensuring fast, high-quality outcomes. Use deep cloud networking and security expertise to resolve complex problems and improve operational efficiency across cloud-based products.

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FursaFursa
Zscaler
Zscaler
4 days ago

Product Support Engineer III - Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide escalated technical support for customer issues in a 24x7 support environment, partnering with Engineering to troubleshoot, test, reproduce, and verify fixes. Document incident resolutions in the support knowledge database, ensuring fast, high-quality outcomes. Use deep cloud networking and security expertise to resolve complex problems and improve operational efficiency across cloud-based products.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Engage with customers on escalated support issues and important customer situations.
  • •Participate in a 24x7 support operation and 24x7 on-call rotation.
  • •Work with Engineering to assist with testing and troubleshooting.
  • •Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.
  • •Create technical support database entries to document incident resolutions not found in the knowledge base.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •6+ years of experience working as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products.
  • •5+ years of experience with operating systems such as Linux, Unix, and FreeBSD.
  • •Experience delivering products and services as cloud-based solutions.
  • •Demonstrated curiosity with AI tools and a history of integrating new technologies to enhance workflows and problem-solving.
  • •Strong verbal and written communication at a technical and business level with internal teams, customers, partners, and executives.
Experience:6+ yearsCloudNetworkingWeb security
Skills:Problem-solvingCustomer obsessionEmpathyUrgencyOwnership
Languages:English
Tech Stack:LinuxUnixFreeBSDAWSAzureGCPVPC/VNet peeringDirect ConnectExpressRouteELBGWLBNSGsNACLsTerraformCloudFormationCloudWatchAzure MonitorLog AnalyticsUbuntuRedHat

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn