Team Lead, Market Operations - Scranton PA

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Interpersonal skills","Problem-solving","Coaching","Analytical thinking"]

Lead the day-to-day operations of a local Carvana hub, overseeing market launch activities, logistics, consumer branding, and team engagement. Coach and develop a team of Customer Advocates through hiring support, onboarding, feedback, performance check-ins, and goal setting. Monitor operational and performance reports, identify business trends, resolve complex customer-facing issues, and drive continuous improvements to elevate both customer and advocate experience.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead, Market Operations - Scranton PA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a local Carvana hub, overseeing market launch activities, logistics, consumer branding, and team engagement. Coach and develop a team of Customer Advocates through hiring support, onboarding, feedback, performance check-ins, and goal setting. Monitor operational and performance reports, identify business trends, resolve complex customer-facing issues, and drive continuous improvements to elevate both customer and advocate experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local market hub, overseeing market launch, operations, logistics, consumer branding, team engagement, and ongoing success.
  • •Interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance to help them succeed.
  • •Develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
  • •Generate and monitor regular reports and present insights to upper management.
  • •Address complex and sensitive customer-facing issues and jump in as needed to support car washing and deliveries while ensuring a stellar customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401kWellness Stipend

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement to exceed goals.
  • •Ability to diagnose and solve problems while maintaining focus on the customer experience.
Experience:Customer serviceLogisticsStartups
Skills:LeadershipInterpersonal skillsProblem-solvingCoachingAnalytical thinking
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn