Assistant Technical Architect_2325 (Pune, MH, IN, 411014)

Allianz
Pune
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Analytical","Problem solving"]

Design and drive technical architecture for a cloud-based contact center platform, translating business and omnichannel requirements (call, Teams, SMS, email, chat) into detailed system specifications. Collaborate with product owners, vendors, and development teams to ensure architectural and design guideline compliance, maintain system documentation, and support development through reviews and QA test-case support. Define proof-of-concept vision and evolution paths aligned with SOA principles.

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FursaFursa
Allianz
Allianz
3 hours ago

Assistant Technical Architect_2325 (Pune, MH, IN, 411014)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Design and drive technical architecture for a cloud-based contact center platform, translating business and omnichannel requirements (call, Teams, SMS, email, chat) into detailed system specifications. Collaborate with product owners, vendors, and development teams to ensure architectural and design guideline compliance, maintain system documentation, and support development through reviews and QA test-case support. Define proof-of-concept vision and evolution paths aligned with SOA principles.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Define technical architecture and proof-of-concept vision for a cloud-based contact center solution, including low-level capability views and underlying database/presentation/technology considerations.
  • •Develop application designs and blueprints and produce business architecture deliverables aligned with SOA principles.
  • •Identify relevant logical modules and services, make low-level design decisions, and determine potential evolution paths toward the ultimate solution vision.
  • •Create and maintain product/system requirements, verify vendor specifications against guidelines, and support translation of business requirements into technical system specifications.
  • •Collaborate with product owners and development teams to ensure implemented functionality meets architectural/design guidelines; communicate impacts to stakeholders and support development lifecycle reviews including QA test cases.

Key Requirements

  • •Experience managing interactions across multiple contact center channels, including call center technology and omnichannel services (Teams, SMS, email, chat).
  • •Hands-on experience with contact center add-on apps such as WFM, call recording, and email/chat omnichannel integrations.
  • •Ability to create product requirements from input in a product readiness/governance process and support vendors in understanding those requirements.
  • •Translate business requirements into comprehensive technical system specifications, including mapping and documenting dependencies and influences of new system requirements.
  • •Create and maintain structured system-specific documentation and participate in architecture reviews across the development lifecycle, including QA test case review support.
Experience:Contact centerSaaS
Skills:CommunicationAnalyticalProblem solving
Tech Stack:SaaSWFMCall recordingOmnichannelTeamsSMSEmailChatJIRASNOWSOACloud

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn