Head of Claims

Sola Insurance
Atlanta
Workplace: OnsiteFull timeUSD 190,000 - 240,000 annuallyFunction: Insurance & ActuarialExperience: 10+ yearsSkills: ["Customer-centric judgment","Player-coach leadership","Playbook writing","Vendor management","Claims economics fluency"]

Own and unify the end-to-end claims operation across Sola’s parametric and indemnity homeowners products. Build internal FNOL, lead TPA selection and performance, and set CAT response strategy for wind and hail events. Drive cycle time, loss adjustment expense, leakage, litigation rate, and customer satisfaction, while integrating claims technology like imagery, weather data, AI-assisted triage, and fraud analytics. Serve as claims’ voice with underwriting, carriers, reinsurers, and regulators.

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FursaFursa
Sola Insurance
Sola Insurance
3 days ago

Head of Claims

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Job Summary

Own and unify the end-to-end claims operation across Sola’s parametric and indemnity homeowners products. Build internal FNOL, lead TPA selection and performance, and set CAT response strategy for wind and hail events. Drive cycle time, loss adjustment expense, leakage, litigation rate, and customer satisfaction, while integrating claims technology like imagery, weather data, AI-assisted triage, and fraud analytics. Serve as claims’ voice with underwriting, carriers, reinsurers, and regulators.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Sr. Director level

Key Responsibilities

  • •Own the full claims lifecycle end to end across both products: FNOL through payment, subrogation, and closure, accountable for cycle time, LAE, leakage, litigation rate, and customer satisfaction.
  • •Bring parametric and indemnity claims processes together into a single customer experience, including how they interact for the same loss event.
  • •Lead TPA selection for the new homeowners product from RFP through contract negotiation, then run the TPA with real SLAs, audits, and file reviews.
  • •Stand up internal FNOL from scratch across both products, including staffing, scripts, and escalation paths.
  • •Own CAT response strategy for a wind-and-hail-concentrated book and decide what stays with the TPA versus comes in-house, building the migration roadmap.

Pay and Benefits

Salary: USD 190,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParkingMedical Membership

Key Requirements

  • •10+ years of property claims experience, including deep homeowners and wind/hail expertise.
  • •Owned the claims lifecycle end to end (FNOL through payment, subrogation, and closure).
  • •Managed and/or audited TPAs, and improved performance; ideally ran an RFP and negotiated contracts.
  • •Built or scaled a claims operation before, including workflows, guidelines, hiring, and QA.
  • •CAT response experience (ideally leading field response for wind/hail events) and an adjuster license across operating states (or willingness to get one shortly after start).
Experience:10+ yearsInsurtechMGAParametric insuranceIndemnity insuranceProperty claimsHomeowners insuranceWind/hailTPA managementCat response
Skills:Customer-centric judgmentPlayer-coach leadershipPlaybook writingVendor managementClaims economics fluency
Tech Stack:AI-assisted triageImageryWeather dataFraud analytics

Company Brief

Sola Insurance
Sola Insurance is an insurtech firm that offers digital insurance products and brokerage services, enabling customers to compare, purchase, and manage policies online with a focus on streamlined user experience, personalized coverage, and digital claims support.
Industry: InsurTech
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