IT End User Support Intern (Milano, IT)
Prada Group
Milan
Workplace: OnsiteInternshipFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Analytical","Problem-solving","Communication","Service-oriented","Teamwork","Curiosity","Reliability","Attention to details","Time management","Team-oriented"]Support IT Service Management by assisting the IT Service Manager with daily operations, service coordination, and continuous improvement. Handle user incidents and service requests, including classification, prioritization, and follow-up. Help monitor systems through daily checks, KPI tracking, and SLA verification. Contribute to technical documentation for internal procedures and knowledge base articles, and support ITSM workflow optimization initiatives.
