Partner Success Manager (Rocket Travel by Agoda)

Agoda
Chicago
Workplace: HybridFull timeUSD 60,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Relationship-building","Stakeholder management","Collaboration","Problem-solving","Communication"]

Own end-to-end operational success for large enterprise travel partners at Rocket Travel by Agoda. You’ll manage onboarding and ongoing service delivery, monitor SLAs and KPIs, proactively resolve operational issues, and ensure partners follow required processes and compliance. Partner with internal Operations, Enablement, Project, Commercial, and Support teams to launch enhancements and drive continuous improvement. Build trust-based relationships, present performance reporting, and use feedback to improve the partner and customer experience.

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FursaFursa
Agoda
Agoda
2 days ago

Partner Success Manager (Rocket Travel by Agoda)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Own end-to-end operational success for large enterprise travel partners at Rocket Travel by Agoda. You’ll manage onboarding and ongoing service delivery, monitor SLAs and KPIs, proactively resolve operational issues, and ensure partners follow required processes and compliance. Partner with internal Operations, Enablement, Project, Commercial, and Support teams to launch enhancements and drive continuous improvement. Build trust-based relationships, present performance reporting, and use feedback to improve the partner and customer experience.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the end-to-end operational relationship with assigned enterprise partners, ensuring smooth onboarding, integration, and ongoing service delivery.
  • •Monitor, report, and drive performance against SLAs and KPIs while proactively identifying and resolving operational issues.
  • •Ensure partners adhere to established operational processes and compliance requirements.
  • •Collaborate cross-functionally with Operations, Enablement, Project, Commercial, and Support teams to meet partner requirements and improve service delivery.
  • •Track partner performance metrics, prepare regular performance updates, and use partner feedback to drive operational improvements.

Pay and Benefits

Salary: USD 60,000 - 90,000 annually
Perks:401kHealth InsuranceDentalLife Insurance

Key Requirements

  • •2+ years of partner management or enterprise account management experience, ideally with large-scale enterprise clients in the financial services or travel sector.
  • •Bachelor’s degree in Business Administration, Partnership Strategy, or related field (MBA preferred).
  • •Proven experience managing service delivery, SLAs, and KPIs in a fast-paced, customer-focused environment.
  • •Strong relationship-building and stakeholder management skills with a collaborative, solutions-oriented mindset.
  • •Analytical, data-driven approach with strong written and verbal communication to influence senior stakeholders.
Experience:2+ yearsEnterpriseFinancial servicesTravel
Education:Bachelor's in Business Administration, Partnership Strategy, or related field
Skills:Relationship-buildingStakeholder managementCollaborationProblem-solvingCommunication

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
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