Atos

1 month ago

Contact Center Service Supporter (Edinburgh Park, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join a fast-paced telephony contact centre in Edinburgh as the first point of contact for inbound customer calls. Provide accurate product/service information, resolve queries, and support transformation in the Life and Pensions Centre of Excellence. You’ll receive 6 weeks of classroom training and work to maintain high-quality customer service and strong relationships with advisors and teams.

Location: Edinburgh

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Take end-to-end responsibility for tasks, ensuring knowledge of products and regulatory requirements is understood and complied with.
•Answer incoming telephone enquiries across the full product range, document resolutions, and communicate information using the most appropriate method.
•Maintain relationships with advisors and other business areas to ensure service continuity.
•Contribute to continuous improvement by reviewing procedures to meet service expectations and support self-development.
•Work collaboratively in a team, communicating effectively and maintaining high standards of customer service.

Pay and Benefits

Perks:Pension SchemePrivate MedicalIncome ProtectionLife AssurancePaid LeaveFlex Benefits

Key Requirements

•1) Previous customer service experience; financial services exposure is a bonus but training is provided.
•2) Ability to handle inbound calls and document resolutions accurately, with a focus on clear communication.
•3) Strong customer focus, relationship-building skills, and a professional telephone manner.
•4) Computer skills and proficiency with common software (Microsoft Office) and adapting to new systems.
•5) Good organizational skills and the ability to manage workload and meet SLAs/quality standards.

Experience:Customer serviceFinancial services

Skills:CommunicationTeamworkProblem-solvingOrganizationCustomer service

Languages:English

Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

1 month ago

Contact Center Service Supporter (Edinburgh Park, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Edinburgh

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Take end-to-end responsibility for tasks, ensuring knowledge of products and regulatory requirements is understood and complied with.
•Answer incoming telephone enquiries across the full product range, document resolutions, and communicate information using the most appropriate method.
•Maintain relationships with advisors and other business areas to ensure service continuity.
•Contribute to continuous improvement by reviewing procedures to meet service expectations and support self-development.
•Work collaboratively in a team, communicating effectively and maintaining high standards of customer service.

Pay and Benefits

Perks:Pension SchemePrivate MedicalIncome ProtectionLife AssurancePaid LeaveFlex Benefits

Key Requirements

•1) Previous customer service experience; financial services exposure is a bonus but training is provided.
•2) Ability to handle inbound calls and document resolutions accurately, with a focus on clear communication.
•3) Strong customer focus, relationship-building skills, and a professional telephone manner.
•4) Computer skills and proficiency with common software (Microsoft Office) and adapting to new systems.
•5) Good organizational skills and the ability to manage workload and meet SLAs/quality standards.

Experience:Customer serviceFinancial services

Skills:CommunicationTeamworkProblem-solvingOrganizationCustomer service

Languages:English

Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn