Sr. Enterprise Account Manager, Aviation

SpaceX
California, Washington, Redmond, Texas
Workplace: OnsiteFull timeUSD 135,000 - 215,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Empathy","Active listening","Resiliency","Written and verbal communication","Business judgment"]

Own the end-to-end customer relationship for a portfolio of strategic Enterprise Aviation customers, from contract signature through onboarding, activation, retention, and revenue growth. Build relationships with executive stakeholders, gather and champion customer feedback to guide product and technical development, and deliver responsive issue resolution. Lead process/system improvements to improve handoffs and the customer experience while balancing resources and headcount.

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FursaFursa
SpaceX
SpaceX
1 month ago

Sr. Enterprise Account Manager, Aviation

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end customer relationship for a portfolio of strategic Enterprise Aviation customers, from contract signature through onboarding, activation, retention, and revenue growth. Build relationships with executive stakeholders, gather and champion customer feedback to guide product and technical development, and deliver responsive issue resolution. Lead process/system improvements to improve handoffs and the customer experience while balancing resources and headcount.
Location: California, Washington, Redmond, Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for strategic Enterprise Aviation customers from contract signature through onboarding, ongoing account management, and long-term retention/growth.
  • •Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization.
  • •Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
  • •Deliver excellent customer service, including timely acknowledgement and resolution of issues.
  • •Retain and grow account value across both hardware and service revenue, owning forecasted revenue and identifying readiness levels, requirements, schedules, and risks.
Travel: Medium travel

Pay and Benefits

Salary: USD 135,000 - 215,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife Insurance

Key Requirements

  • •Bachelor's degree in engineering or business; or high school diploma/equivalency with 8+ years of professional business development, program management, sales, or account management experience.
  • •7+ years of experience in a customer-facing role.
  • •Ability to interact effectively with all levels within airline management on technical and account management issues.
  • •Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
  • •Experience managing multiple complex projects while delivering under tight deadlines and resource constraints.
Experience:7+ yearsAviationSatellite communicationsAerospaceEnterprise salesCustomer-facing roles
Education:Bachelor's
Skills:EmpathyActive listeningResiliencyWritten and verbal communicationBusiness judgment

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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