Officer - Customer Care Agent

Majid Al Futtaim
Riyadh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: certificationSkills: ["Customer service","Communication","Professionalism","Problem-solving","Customer satisfaction orientation"]

Handle inbound and outbound customer interactions across approved channels (phone, email, chat, and social media), resolving inquiries, requests, complaints, refunds, and escalations. Accurately document all cases in the customer care system, collaborate with internal teams to drive effective resolutions, and maintain service quality while meeting customer satisfaction and operational performance targets.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
3 days ago

Officer - Customer Care Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle inbound and outbound customer interactions across approved channels (phone, email, chat, and social media), resolving inquiries, requests, complaints, refunds, and escalations. Accurately document all cases in the customer care system, collaborate with internal teams to drive effective resolutions, and maintain service quality while meeting customer satisfaction and operational performance targets.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound and outbound customer interactions across approved communication channels.
  • •Respond to customer inquiries, requests, complaints, and feedback professionally and timely.
  • •Process and follow up on customer cases, service requests, complaints, refunds, and escalations.
  • •Accurately document all customer interactions in the Customer Care System.
  • •Collaborate with internal departments to resolve customer concerns and escalate complex or sensitive issues as needed.

Key Requirements

  • •Diploma degree or equivalent.
  • •1-2 years of experience in customer service, contact centre, retail, hospitality, or related fields.
  • •Strong customer service orientation.
  • •Ability to handle difficult customer situations professionally.
  • •Fluency in Arabic and English is preferred; complaint handling and resolution experience.
Experience:1-2 years
Education:Certification / Diploma
Skills:Customer serviceCommunicationProfessionalismProblem-solvingCustomer satisfaction orientation
Languages:ArabicEnglish

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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Glassdoor: 3.5
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