IT Helpdesk Analyst

Yum! Brands
Irvine
Workplace: HybridFull timeUSD 22.88 - 26 hourlyFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Customer service","Multitasking","Troubleshooting","Attention to detail","Communication"]

Provide fast, customer-focused service desk support for The Habit Restaurants’ technology stack across phone, email, MS Teams, and a ticketing system. Troubleshoot restaurant technology and connectivity issues, complete password resets, dispatch technicians via service orders, and resolve or escalate incidents. Document all steps, coordinate with vendors for warranty troubleshooting, and support onsite troubleshooting and hardware/software replacement as needed while reporting to the Helpdesk manager.

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Yum! Brands
Yum! Brands
3 days ago

IT Helpdesk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide fast, customer-focused service desk support for The Habit Restaurants’ technology stack across phone, email, MS Teams, and a ticketing system. Troubleshoot restaurant technology and connectivity issues, complete password resets, dispatch technicians via service orders, and resolve or escalate incidents. Document all steps, coordinate with vendors for warranty troubleshooting, and support onsite troubleshooting and hardware/software replacement as needed while reporting to the Helpdesk manager.
Location: Irvine
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
  • •Troubleshoot basic restaurant technology issues such as connectivity problems and software upgrades.
  • •Complete password reset requests and assist stores with restaurant technology and application questions.
  • •Initiate service orders to dispatch technicians and resolve known issues using the knowledge base.
  • •Document all communication and troubleshooting steps, close or escalate tickets, and coordinate with vendors for warranty troubleshooting.
Travel: Low travel

Pay and Benefits

Salary: USD 22.88 - 26 hourly

Key Requirements

  • •Previous customer service experience in a restaurant or retail environment.
  • •6 months of service desk support experience, or entry-level technical training and certifications.
  • •Ability to multitask and support users via phone, web chat, or email.
  • •Strong attention to detail with the ability to stay calm under pressure and guide less technical users through troubleshooting steps.
  • •Spanish speaking is a plus.
Experience:Customer serviceRestaurantRetail
Education:Bachelor's
Skills:Customer serviceMultitaskingTroubleshootingAttention to detailCommunication
Languages:Spanish
Tech Stack:MS Teams

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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