Global Support Executive (CSE - D - Processing)

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Escalation management","Root cause analysis","Compliance"]

Provide daily operational support to ensure required controls are carried out, helping prevent operational loss and reputational risk. Serve as the primary escalation contact for business and clients, ensuring dispute processes are aligned globally to reduce risk and improve efficiency. Deliver quality customer service and meet performance targets, act as a referral point for team escalations, and prepare/update business contingency plans for operations teams.

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FursaFursa
HSBC
HSBC
4 days ago

Global Support Executive (CSE - D - Processing)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide daily operational support to ensure required controls are carried out, helping prevent operational loss and reputational risk. Serve as the primary escalation contact for business and clients, ensuring dispute processes are aligned globally to reduce risk and improve efficiency. Deliver quality customer service and meet performance targets, act as a referral point for team escalations, and prepare/update business contingency plans for operations teams.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide daily operations support to ensure required controls are carried out and help prevent operational loss and reputational risk.
  • •Act as the primary contact for business and clients on escalation issues and ensure dispute processes are aligned globally to mitigate risk and improve efficiency.
  • •Provide quality customer service and ensure achievement of performance level agreement (PLA).
  • •Serve as a process specialist and key referral point for escalations for team members.
  • •Prepare and update business contingency plans (BCP) for operations teams.

Key Requirements

  • •Basic knowledge of derivative products and financial markets.
  • •Good Microsoft skills, including intermediate Excel.
  • •Ability to escalate issues to senior management in a timely manner.
  • •Ability to produce root cause analysis and drive actions to eliminate causes.
  • •Understand and ensure compliance with relevant internal and external rules, regulations, and procedures.
Experience:BankingFinancial marketsDerivatives
Skills:Customer serviceEscalation managementRoot cause analysisCompliance
Tech Stack:Microsoft ExcelMicrosoft

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn