Reservation Agent (Syria, SY)

Power International Holding
Syria
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: certificationSkills: ["Communication","Customer service","Attention to detail","Sales acumen","Resilience"]

Manage hotel reservations end-to-end by handling guest inquiries and bookings via phone, email, and online platforms. Accurately process reservations in the hotel reservation system, manage room availability and inventory to maximize occupancy, and coordinate with front office and housekeeping to ensure smooth check-in/out. Provide exceptional guest support for requests, concerns, and complaints, while promoting hotel amenities, packages, and promotions. Produce reporting on occupancy and revenue performance for management review.

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FursaFursa
Power International Holding
Power International Holding
2 days ago

Reservation Agent (Syria, SY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage hotel reservations end-to-end by handling guest inquiries and bookings via phone, email, and online platforms. Accurately process reservations in the hotel reservation system, manage room availability and inventory to maximize occupancy, and coordinate with front office and housekeeping to ensure smooth check-in/out. Provide exceptional guest support for requests, concerns, and complaints, while promoting hotel amenities, packages, and promotions. Produce reporting on occupancy and revenue performance for management review.
Location: Syria
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle guest inquiries and manage reservations via phone, email, and online booking platforms with accurate room availability, rates, and amenities.
  • •Assist guests in choosing accommodations based on preferences, budget, and special requirements to ensure a smooth booking experience.
  • •Process reservations accurately by entering guest information, payment details, and special requests into the reservation system.
  • •Monitor room availability and manage inventory by adjusting allocations and rates to maximize occupancy and revenue.
  • •Promote hotel amenities, packages, and promotions during the reservation process, and prepare reports on reservation activity, occupancy, and revenue performance.

Key Requirements

  • •Minimum 5 years working experience, with 3 years of relevant experience.
  • •Proficiency in hotel reservation systems and booking platforms to process reservations and manage room inventory.
  • •Strong communication and customer service skills to handle inquiries and resolve issues professionally.
  • •Strong attention to detail to accurately enter guest, payment, and special request information into the reservation system.
  • •Sales acumen to upsell amenities, packages, and promotions; ERP knowledge preferably SAP functional skills.
Experience:5+ yearsHotel bookingsGCC
Education:Certification / Diploma
Skills:CommunicationCustomer serviceAttention to detailSales acumenResilience
Certifications:Certificate in Hotel Management
Tech Stack:Hotel reservation systemsOnline booking platformsERPSAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website