Global Support Executive (CSE - D - Processing)

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Root cause analysis","Compliance","Issue escalation","Customer service","Attention to controls"]

Provide daily operations support and ensure required controls are followed to reduce operational loss and reputational risk. Serve as the primary escalation contact for business and clients, ensuring dispute processes are aligned globally. Deliver quality customer service and meet performance level agreement targets. Act as a process specialist and referral point for team members, and help prepare and maintain the Operations business contingency plan while supporting root-cause analysis and compliance with relevant rules.

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FursaFursa
HSBC
HSBC
2 days ago

Global Support Executive (CSE - D - Processing)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide daily operations support and ensure required controls are followed to reduce operational loss and reputational risk. Serve as the primary escalation contact for business and clients, ensuring dispute processes are aligned globally. Deliver quality customer service and meet performance level agreement targets. Act as a process specialist and referral point for team members, and help prepare and maintain the Operations business contingency plan while supporting root-cause analysis and compliance with relevant rules.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide daily operations support to ensure required controls are carried out accordingly.
  • •Act as the primary contact for business and clients for escalation issues and ensure dispute processes are aligned globally.
  • •Provide quality customer service and achieve Performance Level Agreement (PLA) targets.
  • •Support and guide the team as a process specialist and key referral point for escalation.
  • •Prepare and update the Operations business contingency plan (BCP).

Key Requirements

  • •Basic knowledge of derivative products and financial markets.
  • •Good Microsoft skills, including intermediate Excel.
  • •Timely escalation of issues to senior management.
  • •Perform root cause analysis and follow through to eliminate causes.
  • •Ensure compliance with all internal and external rules, regulations, and procedures.
Experience:Financial markets
Skills:Root cause analysisComplianceIssue escalationCustomer serviceAttention to controls
Tech Stack:Microsoft Excel

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn