Support Operations Systems Lead

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United States
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Problem-solving","Communication","Stakeholder management","Triage","Prioritization"]

Hands-on, cross-functional role owning the systems, workflows, and operating rhythms that keep user support operations reliable at scale. Triage urgent issues, manage intake and prioritization of internal requests, drive end-to-end programs, and collaborate with engineering, data, IT, and product to reduce toil and improve monitoring and documentation.

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FursaFursa
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Cursor
3 months ago

Support Operations Systems Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Hands-on, cross-functional role owning the systems, workflows, and operating rhythms that keep user support operations reliable at scale. Triage urgent issues, manage intake and prioritization of internal requests, drive end-to-end programs, and collaborate with engineering, data, IT, and product to reduce toil and improve monitoring and documentation.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling.

Key Requirements

  • •Experience in support operations, systems operations, technical program management, or a cross-functional technical systems role.
Experience:Support operationsTechnical systemsCross-functional
Skills:Problem-solvingCommunicationStakeholder managementTriagePrioritization
Tech Stack:Ticketing systemsRouting workflowsQueue configurationDashboardsSlack workflowsInternal toolingMonitoring

Company Brief

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Builds Cursor, an AI-powered development platform and code editor that helps developers write, review, and maintain code using large language models and developer-focused automation tools for enterprise engineering teams.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2022
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