Dispatch Supervisor

A1 Garage Door Service
Phoenix
Workplace: OnsiteFull timeUSD 60,000 - 65,000 annuallyFunction: Transportation & Fleet OperationsExperience: 3-5 yearsSkills: ["Leadership","Coaching","Communication","Problem-solving","Attention to detail"]

Lead the day-to-day dispatch team by assigning priorities, ensuring shift coverage, and optimizing technician schedules in real time. Serve as the first escalation point for service delays and scheduling conflicts, resolve issues within authority, and elevate high-impact concerns to the Dispatch Assistant Manager. Coach and develop dispatchers, track dispatch KPIs, produce shift summaries, and collaborate with Dispatch, Technicians, Customer Service, and Leadership to improve service performance.

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FursaFursa
A1 Garage Door Service
A1 Garage Door Service
4 days ago

Dispatch Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead the day-to-day dispatch team by assigning priorities, ensuring shift coverage, and optimizing technician schedules in real time. Serve as the first escalation point for service delays and scheduling conflicts, resolve issues within authority, and elevate high-impact concerns to the Dispatch Assistant Manager. Coach and develop dispatchers, track dispatch KPIs, produce shift summaries, and collaborate with Dispatch, Technicians, Customer Service, and Leadership to improve service performance.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Direct daily dispatch operations by assigning priorities, confirming coverage, and providing clear shift direction.
  • •Monitor service demand, technician availability, routing, capacity, and job status; rebalance schedules in real time to reduce downtime.
  • •Act as the first escalation point for scheduling conflicts, service delays, and customer-impacting issues; resolve within authority and elevate when needed.
  • •Lead shift huddles, communicate daily priorities, coach dispatchers, and support onboarding by reinforcing workflows and service standards.
  • •Track dispatch KPIs, review work for accuracy and quality, prepare daily shift summaries, and recommend process improvements.

Pay and Benefits

Salary: USD 60,000 - 65,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveWeekly Pay

Key Requirements

  • •3–5 years of experience in dispatch, scheduling, call center, or service operations; residential trades experience preferred.
  • •At least 1 year of lead, coaching, or supervisory experience preferred.
  • •Ability to direct daily work, assign priorities, coach employees, and reinforce team accountability.
  • •Ability to coordinate complex schedules and make sound decisions in a fast-moving environment.
  • •Strong organization, judgment, follow-through, attention to detail, and professional written and verbal communication.
Experience:3-5 yearsDispatchSchedulingCall centerService operationsResidential trades
Skills:LeadershipCoachingCommunicationProblem-solvingAttention to detail
Tech Stack:ServiceTitanMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft Office

Company Brief

A1 Garage Door Service
A1 Garage Door Service provides residential garage door repair, installation, maintenance and replacement services across the United States through a network of local locations and brands.
Industry: Construction
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Phoenix, United States
Founded: 2007
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor