Stanley Black & Decker

2 weeks ago

Service Manager Middle East & EWA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead after-sales service strategy across the Middle East & EWA region by building sustainable service programs, improving warranty and quality outcomes, and driving service sales to targets. Own escalated service and quality issues, manage service transactions and helpdesk KPIs, and oversee SBU service P&L. Develop and audit authorized service agent networks, manage product liability claims, and use Stanley Black & Decker systems to improve service accessibility and effectiveness.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Develop and implement a sustainable after-sales service program for the ME EWA region to support commercial strategies.
•Drive service sales to agreed sales and margin targets.
•Manage service quality improvement and warranty reduction programs, including product liability claims.
•Own escalated service and quality issues within the region and ensure customer satisfaction across repair times, quality, and costs.
•Establish systems for warranty reduction and quality improvement, develop/audit authorized service agent networks and central repair unit(s), and manage service agent and distributor order/spare parts processes.

Key Requirements

•5+ years of experience in related fields, preferably with engineering (mechanical or electrical) background.
•Commercial exposure, including prior experience in a commercial role.
•Technical and repair knowledge of power tools is preferred.
•Able to manage multiple priorities, plan and organize, and meet difficult deadlines in a fast-paced environment.
•Fluency in English (written and spoken); Arabic fluency is preferred.

Experience:5+ yearsPower toolsAfter-sales serviceWarrantyService operationsCommercial operations

Education:

Skills:InterpersonalNegotiationDocumentationPresentationMulti-tasking

Languages:EnglishArabic

Tech Stack:MS OfficeSAPSAP knowledge

Company Brief

Stanley Black & Decker

Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website

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Stanley Black & Decker

2 weeks ago

Service Manager Middle East & EWA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Develop and implement a sustainable after-sales service program for the ME EWA region to support commercial strategies.
•Drive service sales to agreed sales and margin targets.
•Manage service quality improvement and warranty reduction programs, including product liability claims.
•Own escalated service and quality issues within the region and ensure customer satisfaction across repair times, quality, and costs.
•Establish systems for warranty reduction and quality improvement, develop/audit authorized service agent networks and central repair unit(s), and manage service agent and distributor order/spare parts processes.

Key Requirements

•5+ years of experience in related fields, preferably with engineering (mechanical or electrical) background.
•Commercial exposure, including prior experience in a commercial role.
•Technical and repair knowledge of power tools is preferred.
•Able to manage multiple priorities, plan and organize, and meet difficult deadlines in a fast-paced environment.
•Fluency in English (written and spoken); Arabic fluency is preferred.

Experience:5+ yearsPower toolsAfter-sales serviceWarrantyService operationsCommercial operations

Education:

Skills:InterpersonalNegotiationDocumentationPresentationMulti-tasking

Languages:EnglishArabic

Tech Stack:MS OfficeSAPSAP knowledge

Company Brief

Stanley Black & Decker

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Britain, United States

Founded: 2010

Glassdoor: 3.5

Website