Customer Success Manager

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Consulting","Relationship building","Risk management","Executive communication","Objection handling"]

Partner with customers to accelerate business value and drive successful adoption of Salesforce offerings. Use Customer Success methodology to assess goals, recommend actions, and maintain deep knowledge of customer implementations across Clouds and industries. Build executive-level relationships, identify risks, develop adoption paths, and proactively communicate product updates, outages, and end-of-life changes. Specialize in Marketing Cloud and support French-speaking customers.

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FursaFursa
Salesforce
Salesforce
1 day ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Partner with customers to accelerate business value and drive successful adoption of Salesforce offerings. Use Customer Success methodology to assess goals, recommend actions, and maintain deep knowledge of customer implementations across Clouds and industries. Build executive-level relationships, identify risks, develop adoption paths, and proactively communicate product updates, outages, and end-of-life changes. Specialize in Marketing Cloud and support French-speaking customers.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Use Customer Success Methodology to understand customer goals, assess capabilities, and recommend actions.
  • •Develop knowledge of customers' Salesforce implementations and evangelize Salesforce capabilities across Clouds.
  • •Guide customers on organizational strategy, governance, and organizational change based on their needs.
  • •Apply hands-on Salesforce product knowledge to align platform features with customer priorities and roadmaps.
  • •Proactively identify customer risks, build risk mitigation plans, and deliver comprehensive adoption paths with enablement plans.

Key Requirements

  • •7-10 years of relevant industry expertise.
  • •In-depth knowledge in one or more lines of business (a specific cloud or industry).
  • •Strong consulting skills and proven results as a trusted advisor driving customer business value.
  • •Ability to lead influential C-level conversations, facilitate difficult discussions, and handle objections.
  • •Fluency in French & English is required.
Experience:Customer successSalesforce ecosystem
Skills:ConsultingRelationship buildingRisk managementExecutive communicationObjection handling
Languages:FrenchEnglish
Tech Stack:SalesforceMarketing Cloud

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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