Customer Success Architect at GitLab (United Arab Emirates)

GitLab

3 weeks ago

Customer Success Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Align and expand customer adoption of the GitLab platform by translating desired business outcomes into actionable objectives. Guide customers through their journey, build Customer Success Plans with measurable KPIs, and manage escalations as a trusted liaison across Product, Engineering, Sales, and Support. Maintain a focused book of customers to drive retention, growth, and satisfaction while staying current on GitLab releases and recommending training opportunities.

Location: United Arab Emirates

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with customers to turn pre-sales command plan outcomes into actionable objectives.
•Guide customers on platform best practices and future adoption based on their journey.
•Serve as a liaison for GitLab questions, issues, and escalations across internal teams.
•Own an assigned customer book, driving adoption, retention, growth, and overall satisfaction.
•Build Customer Success Plans, manage escalations, and recommend training opportunities based on GitLab releases and features.

Travel: Low travel

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveEquityLearning Budget

Key Requirements

•Understanding of Git and typical branching strategies.
•Knowledge of the software development lifecycle and development pipeline.
•Understanding of continuous integration, continuous deployment, and DevSecOps.
•Prior customer success experience (or equivalent) focused on increasing satisfaction, adoption, and retention.
•Fluency in English and Arabic, with strong communication and project management skills.

Experience:DevSecOpsCustomer success

Skills:CommunicationOrganizationPresentationAnalytical thinkingSelf-starter

Languages:EnglishArabic

Tech Stack:GitDevSecOpsContinuous integrationContinuous deploymentSoftware development lifecycleDevelopment pipeline

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

3 weeks ago

Customer Success Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with customers to turn pre-sales command plan outcomes into actionable objectives.
•Guide customers on platform best practices and future adoption based on their journey.
•Serve as a liaison for GitLab questions, issues, and escalations across internal teams.
•Own an assigned customer book, driving adoption, retention, growth, and overall satisfaction.
•Build Customer Success Plans, manage escalations, and recommend training opportunities based on GitLab releases and features.

Travel: Low travel

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveEquityLearning Budget

Key Requirements

•Understanding of Git and typical branching strategies.
•Knowledge of the software development lifecycle and development pipeline.
•Understanding of continuous integration, continuous deployment, and DevSecOps.
•Prior customer success experience (or equivalent) focused on increasing satisfaction, adoption, and retention.
•Fluency in English and Arabic, with strong communication and project management skills.

Experience:DevSecOpsCustomer success

Skills:CommunicationOrganizationPresentationAnalytical thinkingSelf-starter

Languages:EnglishArabic

Tech Stack:GitDevSecOpsContinuous integrationContinuous deploymentSoftware development lifecycleDevelopment pipeline

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn