SOC L2 Engineer

NTT
Chennai
Workplace: OnsiteFull timeFunction: CybersecurityEducation: bachelorsSkills: ["Active listening","Planning","Communication","Adaptability","Client-focused"]

As a Security Managed Services Engineer (L2), you’ll keep clients’ security infrastructures operational by monitoring, identifying, investigating, and resolving security incidents and requests within agreed SLAs. You’ll manage ticket queues, update and audit resolution actions, support second-level troubleshooting, and handle initial escalations. Working closely with automation teams, you’ll improve processes, recommend quality improvements, contribute to trend analysis, and support change management and maintenance documentation.

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FursaFursa
NTT
NTT
11 months ago

SOC L2 Engineer

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Last checked: 10 hours agoStatus: Live

Job Summary

As a Security Managed Services Engineer (L2), you’ll keep clients’ security infrastructures operational by monitoring, identifying, investigating, and resolving security incidents and requests within agreed SLAs. You’ll manage ticket queues, update and audit resolution actions, support second-level troubleshooting, and handle initial escalations. Working closely with automation teams, you’ll improve processes, recommend quality improvements, contribute to trend analysis, and support change management and maintenance documentation.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve security incidents and problems, restoring service efficiently within SLA.
  • •Handle client requests or tickets with technical expertise and update tickets with resolution actions.
  • •Manage work queues and perform operational tasks; log incidents promptly and provide second-level support when needed.
  • •Execute changes responsibly, flag risks and mitigation plans, and ensure changes have proper approvals.
  • •Collaborate with automation teams to automate routine tasks, audit ticket quality, recommend improvements, and support change management documentation.

Key Requirements

  • •Experience with managed services for security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
  • •Proficiency in active listening using paraphrasing and probing to gather details.
  • •Excellent planning skills to anticipate and adjust to changing circumstances.
  • •Strong communication skills to collaborate across different cultures and social groups.
  • •Bachelor’s degree in IT/Computing (or equivalent qualification) or relevant work experience.
Experience:Managed servicesSecurity operationsSOC
Education:Bachelor's in IT/Computing
Skills:Active listeningPlanningCommunicationAdaptabilityClient-focused
Tech Stack:ServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn