Patient Engagement Specialist I (Temporary, PST/CST) | $1,000 Sign-On Bonus

Sprinter Health
Menlo Park
Workplace: RemoteFull timeUSD 21 - 21 hourlyFunction: Product ManagementExperience: 2+ yearsSkills: ["Customer-centric","Communication","Organization","Problem-solving","Flexibility"]

Serve as the first point of contact for patients by handling inbound requests and conducting high-volume outbound outreach to support care journeys and schedule at-home services. Use an auto-dialer to place 150–200 calls/day, educate patients on ordered services and in-home benefits, and apply knowledge of partner care models. Collaborate across teams, escalate concerns as needed, and help deliver a seamless patient experience.

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FursaFursa
Sprinter Health
Sprinter Health
1 day ago

Patient Engagement Specialist I (Temporary, PST/CST) | $1,000 Sign-On Bonus

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the first point of contact for patients by handling inbound requests and conducting high-volume outbound outreach to support care journeys and schedule at-home services. Use an auto-dialer to place 150–200 calls/day, educate patients on ordered services and in-home benefits, and apply knowledge of partner care models. Collaborate across teams, escalate concerns as needed, and help deliver a seamless patient experience.
Location: Menlo Park
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Review and follow up on inbound patient requests.
  • •Use deep prospecting techniques to outreach patients in a personalized way.
  • •Utilize an auto-dialer to make 150–200 outbound calls per day, talk to patients, and book appointments.
  • •Educate patients and caregivers on receiving ordered services and the benefits of receiving them in-home.
  • •Build knowledge of partner care models, collaborate with other representatives and healthcare professionals, and escalate outstanding questions and concerns.

Pay and Benefits

Salary: USD 21 hourly
Perks:MedicalDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •At least 2 years of outbound call center experience, including at least 1 year in the healthcare industry.
  • •Proficiency using electronic health record (EHR) systems and other healthcare software.
  • •Excellent written and verbal communication skills to present and explain information to customers.
  • •Proven ability managing multiple communication channels such as phone, email, and chat.
  • •Experience with Zendesk and Five9 (preferred).
Experience:2+ yearsHealthcareCall centerOutbound calling
Skills:Customer-centricCommunicationOrganizationProblem-solvingFlexibility
Tech Stack:EHRElectronic health recordZendeskFive9Auto-dialerEmailChat

Company Brief

Sprinter Health
Operates mobile and home-based primary care services focused on delivering in-home medical visits, chronic care management, and coordinated care for patients who face barriers accessing clinic-based care.
Industry: Healthcare Providers
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