Provider Success Manager

Loula
New York
Workplace: HybridFull timeUSD 100,000 - 125,000 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Relationship management","Problem-solving","Planning","Prioritization"]

Founding Provider Success Manager for a healthcare startup, owning onboarding and credentialing processes for doulas, building scalable playbooks and resources, and serving as the main liaison with the provider network. You’ll shape how provider success is built, drive onboarding efficiency, support ongoing engagement, and collaborate cross-functionally to improve the overall provider experience and perinatal care access.

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FursaFursa
Loula
Loula
4 months ago

Provider Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Founding Provider Success Manager for a healthcare startup, owning onboarding and credentialing processes for doulas, building scalable playbooks and resources, and serving as the main liaison with the provider network. You’ll shape how provider success is built, drive onboarding efficiency, support ongoing engagement, and collaborate cross-functionally to improve the overall provider experience and perinatal care access.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Lead onboarding calls to set doulas up for success and guide them through the credentialing process end-to-end.
  • •Own the credentialing pipeline end-to-end: compile and submit applications to payers using automated tools and track statuses until credentialed.
  • •Build and maintain onboarding resources (guides, videos, workflows, FAQs) to enable self-serve navigation of the process.
  • •Be the primary point of contact for the doula community, ensuring responsive support and ongoing engagement with Loula’s tools and insurance reimbursement.
  • •Collaborate with Sales, Ops, Product, and Research to identify bottlenecks, improve onboarding timelines, and enhance the overall provider experience.

Pay and Benefits

Salary: USD 100,000 - 125,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveMedicalDentalVisionEquity

Key Requirements

  • •3–7 years of experience in customer success, onboarding, account management, or operations; healthcare experience preferred
  • •Experience building or significantly improving workflows, documentation, or systems to help a team scale
  • •Strong relationship management with providers/patients and ability to troubleshoot escalations in real time
  • •Ability to design processes, own onboarding/credentialing end-to-end, and drive improvements across functions
  • •Comfort working in an early-stage environment with cross-functional collaboration (Sales, Ops, Product, Engineering)
Experience:HealthcarePerinatal healthDoulas
Skills:CommunicationRelationship managementProblem-solvingPlanningPrioritization
Languages:English

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Loula
Loula operates a platform that connects families with certified doulas and postpartum care professionals, facilitating bookings, care coordination, and support resources to improve maternal and newborn wellbeing during the postpartum period.
Industry: HealthTech
Website