Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45Function: Sales0Skills: ["Communication","Customer service","Problem-solving","Relationship building","Organizational skills"]

Engage plumbing and HVAC contractor customers at the counter, by phone, and by email to understand needs and recommend solutions. Serve as a product expert by learning HVAC and related products to guide purchasing decisions. Drive sales through upselling and cross-selling, process accurate transactions, manage special orders and back-orders, and coordinate with outside sales and warehouse teams to support timely delivery.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Engage plumbing and HVAC contractor customers at the counter, by phone, and by email to understand needs and recommend solutions. Serve as a product expert by learning HVAC and related products to guide purchasing decisions. Drive sales through upselling and cross-selling, process accurate transactions, manage special orders and back-orders, and coordinate with outside sales and warehouse teams to support timely delivery.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Continuously learn and apply HVAC and related product knowledge to guide customer decisions.
  • •Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions efficiently and manage special orders, back-orders, and delivery timelines; assist warehouse with pulling/packing orders and inventory tasks as needed.

Pay and Benefits

Salary: USD 19.62 - 27.45
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior HVAC or related industry experience preferred.
  • •A sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0Customer serviceSalesHVACPlumbingPlumbing and HVAC contractors
Skills:CommunicationCustomer serviceProblem-solvingRelationship buildingOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databasesSit-down forklift

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn