Customer Advocate I, VM, Market Operations

Carvana
Philadelphia
Workplace: OnsitePart timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Attention to detail","Problem-solving","Safety awareness","Communication"]

Deliver an exceptional customer pickup experience for Carvana’s Vending Machine, acting as the face of the brand when customers arrive onsite. Complete customer paperwork, enter thorough notes into the customer tracking system, and quickly resolve customer questions and minor vending-machine issues. Maintain a clean driving record while supporting safe onsite operations, including physically demanding tasks like detailing and loading vehicles.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Advocate I, VM, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver an exceptional customer pickup experience for Carvana’s Vending Machine, acting as the face of the brand when customers arrive onsite. Complete customer paperwork, enter thorough notes into the customer tracking system, and quickly resolve customer questions and minor vending-machine issues. Maintain a clean driving record while supporting safe onsite operations, including physically demanding tasks like detailing and loading vehicles.
Location: Philadelphia
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Create an amazing and memorable pickup experience for customers at the onsite car Vending Machine.
  • •Complete customer paperwork and record thorough notes in the customer tracking system.
  • •Address customer questions and minor technical issues related to the vending machine process.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Perform physically demanding onsite tasks such as detailing vehicles and loading/unloading onto the vending machine.

Pay and Benefits

Salary: USD 22 - 24 hourly
Perks:401kHealth InsurancePaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to obtain a Notary in your local jurisdiction within the first 90 days of employment.
  • •Must be able to satisfy state-specific DMV/title and registration system access requirements.
  • •Must be at least 21 years of age and possess a valid driver's license.
  • •Ability to perform physically demanding tasks, including lifting/pulling/carrying up to 50 lbs and standing/walking for extended periods.
Experience:2+ yearsCustomer serviceAutomotive retail
Skills:Customer serviceAttention to detailProblem-solvingSafety awarenessCommunication
Licenses:Notary (obtain within first 90 days)Vehicle Verifier (California; obtain within first 90 days)Salesperson license (NV/TN/VA; apply within first two weeks)
Languages:English
Tech Stack:Customer tracking systemVending machine

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn