Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 21 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Listening","Customer-centric service","Problem-solving","Multitasking"]

Greet customers in the branch lobby and help them complete everyday transactions using digital tools like the mobile app and ATMs. Provide personalized advice and connect customers to Bankers for next steps, while following cash-handling procedures and state/local regulations. Build long-term relationships through strong listening, problem-solving, and a customer-centric approach during branch hours that may include evenings and weekends.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Greet customers in the branch lobby and help them complete everyday transactions using digital tools like the mobile app and ATMs. Provide personalized advice and connect customers to Bankers for next steps, while following cash-handling procedures and state/local regulations. Build long-term relationships through strong listening, problem-solving, and a customer-centric approach during branch hours that may include evenings and weekends.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in the branch lobby and help them complete transactions using mobile app and ATMs.
  • •Provide personalized advice and identify opportunities to help customers reach financial goals.
  • •Educate customers on bank products and benefits and respond to questions or concerns.
  • •Follow financial policies and procedures, including proper cash handling and applicable laws and regulations.
  • •Connect customers to Bankers for next steps and build long-term customer relationships.

Pay and Benefits

Salary: USD 21 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistanceWellness StipendPaid Leave

Key Requirements

  • •High School degree or GED.
  • •Minimum of 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum of 1 year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills with the ability to ask questions and identify customer needs.
  • •Ability to problem solve and provide solutions to customer issues while delivering exceptional service.
Education:High School
Skills:CommunicationListeningCustomer-centric serviceProblem-solvingMultitasking
Tech Stack:Mobile appATMsDigital payments

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website