Remote Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Attention to detail"]

Provide first-line customer support as the primary point of contact, responding to inquiries via phone and email while delivering accurate product and door-service information. Triage and resolve customer concerns, schedule and dispatch services by coordinating routes, urgency, and availability, and escalate complex cases to management. Maintain detailed customer records in the customer management system and ensure an exceptional customer experience.

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FursaFursa
Qureos
Qureos
1 week ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line customer support as the primary point of contact, responding to inquiries via phone and email while delivering accurate product and door-service information. Triage and resolve customer concerns, schedule and dispatch services by coordinating routes, urgency, and availability, and escalate complex cases to management. Maintain detailed customer records in the customer management system and ensure an exceptional customer experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Interact with customers via phone and email to address inquiries and service requests.
  • •Identify customer needs, provide solutions, and escalate complex issues to management.
  • •Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
  • •Dispatch vehicles and coordinate personnel based on location, urgency, availability, and routing.
  • •Develop strong product and door-service knowledge to provide accurate information and assistance.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making abilities.
  • •Excellent attention to detail and accuracy in data entry.
  • •Ability to work in a fast-paced environment with strong organizational skills.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingAttention to detail
Tech Stack:Customer management system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn