Program Manager, Intake & Portfolio Management

Stripe
United States
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 7+ yearsSkills: ["Communication","Stakeholder management","Analytical thinking","Cross-functional collaboration","Problem solving"]

Senior program and portfolio manager responsible for designing and operating the intake and prioritization processes for the People Operations portfolio, partnering with multiple teams, driving capacity planning and reporting, and building an AI-powered intake agent to scale governance and decision-making across the POI organization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stripe
Stripe
3 months ago

Program Manager, Intake & Portfolio Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Senior program and portfolio manager responsible for designing and operating the intake and prioritization processes for the People Operations portfolio, partnering with multiple teams, driving capacity planning and reporting, and building an AI-powered intake agent to scale governance and decision-making across the POI organization.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Sr. Manager level

Key Responsibilities

  • •Own and operate the POI intake process end-to-end. Manage the Jira-based intake system, ensuring all incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery.
  • •Serve as the primary intake partner for People team requestors. Act as a knowledgeable, approachable first point of contact who helps teams scope and frame requests well, setting clear expectations on timelines, effort, and likelihood of prioritization.
  • •Facilitate regular intake and portfolio cadences. Set cadence for POI Intake reviews, backlog grooming, and full roadmap reviews.
  • •Identify systemic patterns and surface insights to leadership. Synthesize trends across intake submissions to proactively flag capacity constraints, recurring themes, capability gaps, and emerging risks before they become blockers.
  • •Apply strategic judgment to prioritize the POI portfolio. Evaluate incoming tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks.

Key Requirements

  • •7+ years of experience in project management, business operations, strategy, or consulting with experience navigating complex, matrixed organizations and managing competing priorities.
  • •Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function.
  • •Strong analytical and systems-thinking skills. Able to evaluate competing requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders.
  • •Proficiency in Jira or equivalent ticketing/project management tools. Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting.
  • •Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks.
Experience:7+ yearsFintechPaymentsSaaS
Skills:CommunicationStakeholder managementAnalytical thinkingCross-functional collaborationProblem solving
Languages:English
Tech Stack:JiraAI toolsLLMsAutomationNo-codeLow-code

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor